5 Signs It’s Time to Switch Your Fire Alarm Company in Orlando

By Media Team | March 15, 2025 |

As a business owner, you’ve got enough on your plate without having to worry about whether your fire alarm system is doing its job. Yet far too many small businesses in Orlando find themselves tied to fire alarm companies that are unresponsive, unreliable, or downright unhelpful.

At ACS Fire & Security, we often work with clients who come to us frustrated with their previous provider—and we get it. Your fire alarm system is a crucial part of your business’s safety and compliance, and you need a partner who treats it that way.

Here are five signs it might be time to make the switch to a fire alarm company that truly has your back.

1. You’re Not Getting the Service You Were Promised

You signed a contract expecting regular maintenance, timely inspections, and expert support. But now you’re dealing with missed appointments, delayed service calls, or vague excuses from your provider. If that sounds familiar, you’re not alone.

“Poor communication and missed appointments are more than just annoyances—they’re a risk to your business’s safety.”

When your provider isn’t meeting expectations, it’s time to reevaluate the relationship. At ACS Fire & Security, we prioritize dependable service. Our team shows up when we say we will—and we follow through.

2. Surprise Fees Keep Showing Up on Your Bill

Fire alarm services should come with clear, upfront pricing. But we’ve heard too many stories from Orlando business owners who were blindsided by unexpected charges for things like after-hours calls, emergency dispatches, or even “mandatory” equipment upgrades they didn’t approve.

ACS believes in full transparency. We provide clear estimates, honest billing, and no surprises—so you can plan your fire protection budget with confidence.

3. Your Business Has Failed a Fire Inspection (More Than Once)

If you’ve recently failed a fire inspection, your current provider may not be keeping your system up to code. Maybe they missed a required device test. Maybe they didn’t document the inspection properly. Maybe they just didn’t show up.

Regardless of the reason, a failed inspection can cost you time, money, and peace of mind. We work proactively to make sure your system stays compliant with local fire codes and NFPA standards, so you’re always ready when the fire marshal shows up.

4. Your Monitoring Isn’t 24/7—Or Worse, It’s Slow to Respond

In an emergency, seconds matter. If your fire alarm monitoring service doesn’t provide true 24/7 coverage or is slow to notify you and emergency services, you’re taking a risk you can’t afford.

At ACS, we provide UL-listed central station monitoring that’s fast, responsive, and always active—so you can rest easy knowing your property is protected around the clock.

“A fire alarm system is only as good as the people who stand behind it.”

We don’t just install systems—we actively monitor them and respond the moment something goes wrong.

5. You Can’t Reach Anyone When You Need Help

Whether it’s a late-night alarm reset or a last-minute inspection need, you should be able to get help from your provider—without being routed through a national call center.

As a locally owned Orlando business, we pride ourselves on offering personalized customer service and quick response times. When you call ACS, you’ll speak to a real person who understands your system, your building, and your business.

Considering a Switch? We Make It Easy

Making the move to a new fire alarm company might sound like a hassle, but it doesn’t have to be. ACS specializes in fire alarm system takeovers, which means we can assume responsibility for your existing system, begin inspections and monitoring, and make upgrades if needed.

We handle the paperwork, coordinate with local authorities, and ensure the transition is seamless—without disrupting your business.

FAQ

Q: Can I switch fire alarm providers without replacing my equipment?
A: Yes! In most cases, we can take over your existing system and begin service immediately. We’ll inspect the equipment to make sure it’s in good working condition and up to code.

Q: How often do I need a fire alarm inspection in Orlando?
A: Florida fire code typically requires annual inspections, but certain systems or building types may need more frequent testing. We can help you determine your specific requirements and keep you compliant year-round.

Q: What’s included in a fire alarm takeover?
A: A takeover includes inspecting your current system, transferring monitoring services to our UL-listed central station, performing any needed repairs, and setting up a maintenance plan that fits your business.

It’s Time to Expect More From Your Fire Alarm Company

If you’re frustrated with your current fire alarm provider, you’re not stuck. ACS Fire & Security is here to help you take back control of your safety systems with dependable service, expert support, and a commitment to doing things right the first time.

Call ACS Fire & Security today to schedule your complimentary fire alarm system consultation and see what better service really looks like.